Privacy Policy

Information We Collect

Information you provide

If you send feedback through the Website, we collect the name, email address, and message you submit so that we can receive and respond to your request.

Usage and device information

We and our service providers may automatically receive information such as your IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from your IP address, and the date and time of your visit. We use this information to operate the Website, understand usage, prevent abuse, and improve our services.

Location information

If you choose the Website's location feature and grant browser permission, your device provides location information so the map can show nearby facilities. Drop-In Now does not intentionally retain your precise device location on its servers. You can deny or withdraw location permission in your browser or device settings.

Cookies and local storage

The Website uses browser local storage to remember your selected city and saved facilities. Google Analytics may use cookies and similar technologies to help us measure Website usage.

How We Use Information

• To provide maps, schedules, facility information, and requested Website features.
• To remember your selected city and improve your browsing experience.
• To measure Website traffic, performance, and engagement.
• To respond to feedback, questions, and reports.
• To protect the Website, detect abuse, and comply with legal obligations.

Service Providers and Third Parties

We use service providers to operate and improve the Website. These may include Google Analytics for audience measurement, Mapbox for maps, Resend for feedback delivery, and hosting, content delivery, database, and security providers such as Cloudflare and Supabase. These providers may process information under their own privacy policies and contractual obligations.

The Website also links to municipal recreation websites, reservation services, and other external sites. Their privacy practices are governed by their own policies, not this Privacy Policy.

Your Choices and Privacy Rights

You can control cookies through your browser and disable location access in your browser or device settings. Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to withdraw consent where processing is based on consent.

To make a privacy request, use the feedback form available near the bottom of any Drop-In Now city schedule page. Please write "Privacy Request" in your message. We may need to verify your identity before completing a request.

Data Retention and Security

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including responding to messages, maintaining security, and meeting legal obligations. We use reasonable administrative and technical measures to protect information, but no online service can guarantee absolute security.

International Processing

Our service providers may process information in Canada, the United States, or other countries. Laws in those countries may differ from the laws where you live.

Children's Privacy

The Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information through the Website, please contact us so we can review the request.

Changes to This Policy

We may update this Privacy Policy as the Website, our providers, or legal requirements change. The "Last updated" date above identifies the latest revision. Material changes will be posted on this page.

Contact Us

For questions or requests about this Privacy Policy, use the feedback form near the bottom of any Drop-In Now city schedule page and include "Privacy Request" in your message.